TitleDonor Operations Coordinator- Ocular & Tissue Donation, Bethlehem PA
Department NameDonor Operations
This is a SightLife position based in Bethlehem, PA

Founded in 1969, SightLife is the only non-profit global health organization solely focused on eliminating corneal blindness in the U.S. and around the world. Driven by an entrepreneurial spirit, the organization leverages innovative technologies and best business practices to transform lives and unlock life's possibilities for the corneal blind. SightLife works in partnership with surgeons and health organizations in more than 29 countries. SightLife and its global eye bank partners combined provided over 30,000 corneas for transplant in 2016. 
For the last six years, SightLife has been named one of Non-Profit Times “50 Best Places to Work” in the nation.  In 2013, we were ranked the number one mid-sized organization. Put your passion to work and consider joining this team of professionals fulfilling a mission to serve as an innovative provider of sight with a passion for quality and excellence.

Primary Purpose:

In this role, you will be responsible for coordinating the donation of musculoskeletal, cardiovascular, and ocular tissue through (i) comprehensive medical screenings, (ii) discussing donation options with potential donor families, and (iii) managing tissue recovery logistics.
Essential Duties and Responsibilities:
  • Assesses donation potential by critically reviewing the patient’s clinical course and health history; this is done through the use of electronic medical record access and working directly with hospital nurses and physicians in a professional, efficient, and precise manner.
  • Conducts sensitive, informational discussions with potential donor families regarding tissue donation options for their loved ones.
  • Empowers legal next of kin to make an informed donation decision through finely tuned communication skills.
  • Communicates donor medical information to national tissue processors in an accurate, professional and efficient manner.
  • Collaborates with Partner Relations management to troubleshoot challenges in real-time.
  • Advocates for donation while communicating with partner organizations and donor families. 
  • Continually monitors research requests to meet distribution needs for research tissue. 
  • Routinely monitors all Donor Operations activity including timely follow-up on early referrals, updating referrals in database, actively addressing barriers, etc.
  • Completes continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment.
  • Promotes SightLife’s growth-driven, continuous improvement culture through positive, productive communication.
  • Routinely provide feedback to Donor Operations Management and Director of Partner Relations regarding hospital education needs, medical review and coordination logistics.
  • Designs and executes on projects as needed.  Actively participates in other projects and duties as assigned.
  • Ensure all applicable FDA, EBAA, SightLife and state regulatory policies are followed.
  • Strives to support the Mission, Vision, and Values of SightLife in all daily activities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills/Knowledge/Abilities:
  • High-level oral and written communication skills and interacts effectively with all Eye Bank staff
  • Effectively communicate and collaborate with peers while developing a positive work environment
  • Ambitiously improves self and has the ability to facilitate self-directed learning
  • Driven by customer focus mindset
  • Experience with computer data bases and data entry
  • Able to interpret and follow written direction
  • A personal dedication to organ, eye and tissue donation required.
  • Ability to work long hours, nights, and weekends. Flexibility to work an inconsistent schedule spanning all shifts and days.
Education and/or Equivalent Experience:
  • High School or equivalent.
  • Bachelor’s Degree in related field preferred.
  • Relevant educational or work experience preferred.